Shipping policy
Shipping
Shipping is free worldwide. No minimum order, no surcharges, and no customs handling fees added at our end.
Dispatch
We process orders in 1–3 business days. You'll get a confirmation with tracking as soon as your parcel leaves the warehouse.
Orders placed on weekends or public holidays start processing the next business day.
Delivery times
Once dispatched, here's what to expect:
| Where you are | Typical delivery |
|---|---|
| United States | 8–15 business days |
| United Kingdom | 9–15 business days |
| Germany, France, Spain, Netherlands | 9–16 business days |
| Rest of Europe | 8–23 business days |
| Canada | 11–18 business days |
| Australia, New Zealand | 11–18 business days |
| Everywhere else | up to 30 business days |
These are business days and they don't include the 1–3 day dispatch window.
Some destinations sit at the far end of these ranges. November and December run longer everywhere — plan for an extra week if you're buying for a specific date.
Tracking
You'll receive a tracking link by email once your order ships. Tracking can take 3–5 days to show its first scan; that's normal and doesn't mean anything is wrong.
Customs and import charges
Orders shipping outside the EU may attract import duty or tax on arrival. These are set by your country, not by us, and they're not included in what you paid. You're responsible for them.
We don't mark parcels as gifts or understate their value.
If your order hasn't arrived
If 30 business days have passed since dispatch and there's still nothing, email hello@liochi.com with your order number. We'll refund you or send a replacement — your choice.
Wrong address
Check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll resend it once you've confirmed the correct one. If you'd rather not, we'll refund the order.